Training and IT Support Services

Intro

Welcome to Wizential’s Training and IT Support Services. Whether you’re new to computers or need expert assistance with setup and troubleshooting, we’re here to help. Our services are designed to empower you with the knowledge and support you need, whether remotely or in person.

Our Services

1. Basic Computer Knowledge Training

Overview: Learn the fundamentals of using a computer, navigating the operating system, and understanding essential components.
Programs Covered:
- Operating Systems: Windows, macOS, Linux
- Productivity Tools: Microsoft Office (Word, Excel, PowerPoint), Google Workspace
- Internet Browsing: Safe and efficient browsing techniques

2. How to Use Basic Programs

Email Clients: Outlook, Gmail, Thunderbird
Web Browsers: Chrome, Firefox, Edge
Security Software: Antivirus installation and use
Basic Troubleshooting: What to do when common issues arise

3. Remote IT Support

Immediate Help: Get support for software issues, email problems, or general troubleshooting without leaving your home.
How It Works: We connect securely to your computer to diagnose and fix issues while you watch and learn.

4. In-Person IT Support

On-Site Assistance: We come to you for more complex needs.
Services Offered:
- Computer Setup: Unbox, install, and configure new computers
- Internet and Wi-Fi Setup: Ensure your home or office network is fast and secure
- Software and Hardware Installation: Get new software and hardware running smoothly